At Kelly and Hannah Handmade Crystal Jewels, we want to ensure that you’re completely satisfied with your purchase. If for any reason you’re not, we’re here to help.

 

 

We accept returns within 14 days from the date of delivery. To initiate a return, please contact our customer service team with the following information:

 

* Your order number

* The reason for return

* The item(s) you’d like to return

 

 

To be eligible for a return, the item(s) must:

 

* Be in their original condition with all tags attached

* Be in their original packaging 

* Not have been worn, used, or altered in any way

* Not be a final sale or non-returnable item

 

 

Once your return is received and inspected, we’ll process a refund to your original payment method within 14 business days. Refunds will be issued for the full amount of the returned item(s), minus any shipping costs.

 

 

You can choose from the following refund options:

 

* Store Credit: Receive a store credit for the full amount of the returned item(s), which can be used on future purchases.

* Original Payment Method: Receive a refund to your original payment method (e.g., credit card, PayPal).

* Exchange: Exchange the returned item(s) for a different size/color or a different item altogether.

 

 

Please note that you’ll be responsible for the cost of shipping the returned item(s) back to us. However, if the item(s) were defective or sent in error, we’ll gladly cover the shipping cost.

 

 

If you receive a damaged or defective item, please contact our customer service team immediately. We’ll provide a replacement or a full refund, depending on your preference.

 

 

The following items are not eligible for returns:

 

* Final sale items

* Non-returnable items

* Personalized items

* Any item that’s been worn, used, or altered in any way

 

 

If you have any questions or concerns about our Return and Refund Policy, please don’t hesitate to contact us through Contact page. We’re here to help!

 

 

This Return and Refund Policy was last updated on 2025/1/30. Changes to this policy will be posted on this website.