At Kelly and Hannah Handmade Crystal Jewels, we understand the importance of shipping to our customers. We make every effort to ensure that your package arrives at your doorstep safely and on time. However, due to various factors including regulatory requirements and anti-money laundering laws, we have to impose restrictions on shipping to certain countries.

 

Shipping Areas

We ship to all countries and regions worldwide, excluding the following:

Countries under US, EU, or other economic sanctions

Countries with high risk of mail theft or loss

 

Shipping Methods

We use the following shipping methods:

China Post Air Mail: 15-30 business days to arrive, tracking number available

ePacket: 10-20 business days to arrive, tracking number available

DHL/Economy/Express: 7-15 business days to arrive, tracking number available

 

Shipping Costs

Shipping costs are calculated based on the package weight, size, and destination. Please note that shipping costs do not include any customs, duties, or taxes that may apply in your country.

 

Shipping Rates

Air Mail: $8-$20 (free shipping on orders over $50)

ePacket: $15-$30

DHL/Economy/Express: $25-$60

 

Delivery Times

Delivery times may vary depending on your location and the shipping method chosen. Please allow 15-30 business days for Air Mail, 10-20 business days for ePacket and Hong Kong Post, and 7-15 business days for DHL/Economy/Express.

 

Tracking Your Package

Once your package is shipped, you will receive an email with a tracking number. You can track your package online to monitor its delivery status.

 

Delivery Issues

In the unlikely event that you experience delivery issues, please contact our customer service team through contact page. We will do our best to resolve the issue and provide a satisfactory solution.

 

Return Policy

If you are not satisfied with your purchase, you may return or exchange it for a full refund or replacement within 7 days of receipt. Please contact our customer service team through contact page to initiate the process.

 

Customs and Duties

Please note that you are responsible for paying any customs, duties, or taxes applied to your package upon arrival in your country. We are not responsible for any delays or losses caused by customs clearance.

 

Disclaimer

We are not responsible for any delays or losses caused by shipping carriers, customs clearance, or unforeseen circumstances.

 

Contact Us

If you have any questions or concerns about our shipping policy or procedures, please don’t hesitate to contact our customer service team through contact page. We appreciate your feedback and will do our best to improve our shipping services.

 

Thank you for shopping with K&H Jewels!

**Prohibited Countries**

We do not ship to the following countries:

* Iran 

* Sudan 

* Syria 

* North Korea

* Cuba

* Crimea 

These restrictions are based on the Basel Institute of Governance’s “Money Laundering Index” and the Financial Action Task Force (FATF) list of high-risk jurisdictions. Our company’s anti-money laundering policy is based on a comprehensive review of multiple factors, including:

1. Countries or regions subject to sanctions by the United Nations, other international organizations, or relevant governments.
2. The FATF list of high-risk countries or regions.
3. Countries or regions identified as non-cooperative countries or territories (NCCTs) by the FATF or other international organizations.
4. Countries or regions known to be involved in drug trafficking, terrorism, or other criminal activities.
5. High-risk offshore financial centers.
6. Countries or regions identified as high-risk by our company’s business partners or regulatory authorities.